REFUNDS AND CANCELLATIONS

All sales are final except as set forth herein. All doors and windows are made to order, including but not limited to size, color, material, and hardware. Therefore, no refunds, returns, or exchanges will be permitted after the customer signs the drawings or order, and makes final approvals on the order. Cancellations are allowed within 48 hours from the time that the order was placed and paid and are subject to consideration for a full refund. Cancellation requests must be made via email ONLY. Purchaser has sole responsibility to inspect the products upon their delivery to determine the condition of the products; if Purchaser receives non-conforming or defective goods, DOM EU will agree to provide conforming goods or a full refund at Purchaser's option provided Purchaser gives notice to DOM EU of receipt of non-conforming or defective items within three days of the date of delivery. No refunds will be provided unless the product is returned to DOM EU by the Purchaser in the condition in which it was delivered to the Purchaser. If a product is not non-conforming, or not received in a defective condition, DOM EU will accept the return of the product in exchange for a refund of the purchase price for any reason subject to the following: (1) Purchaser must contact DOM EU within twenty-four hours of receipt of the product to provide notice of intent to return; and, (2) Purchaser must pre-pay all shipping charges associated with the return. No refund of the purchase price will be made until the items have safely arrived at our warehouse. Purchaser shall retain the receipt and return it with the product in its original packaging. Failure to provide notice in accordance with this section shall result in delivery being deemed accepted for all purposes and will constitute a waiver of any right to refund, return, or cancellation otherwise provided hereunder. Any and all defects in the product must be brought to DOM EU's attention prior to any alteration of that product; staining, painting, cutting, installing, or any other alteration of the product by Purchaser voids any cancellation, refund, or other accommodation to which Purchaser might otherwise be entitled. CLAIMS.No claims of any kind whether as to goods delivered or for non-delivery of goods, shall be greater in amount than the purchase price of the goods in respect to which such damages or claims; and failure to give notice of a claim within thirty (30) days from the date of delivery or the date fixed.